Press Release

Should Revenue Management be involved in Reputation Management?

We know that reputation management is important, but how involved should revenue managers be in that process? I brought this topic to the leaders of the HSMAI Revenue Optimization Advisory Board to discuss our role in reputation management. Below ar...

The Hospitality Sales and Marketing Association International (HSMAI)
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Revenue Management
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Reputation Management
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Should Revenue Management be involved in Reputation Management?15 March 2024HSMAIReputation Management
Should Revenue Management be involved in Reputation Management?
Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients
Press Release

Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients

Booking.com, global leader in connecting travelers with the widest choice of incredible places to stay, great things to do, and transport options, such as flights, car rentals and taxis, is announcing the recipients of its 12th annual Traveller Revi...

Booking.com
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Awards and Accolades
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Reputation Management
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Online Travel Agencies (OTA)
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Destination Marketing
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Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients26 January 2024Booking.comReputation Management
Booking.com Reveals the Year’s Most Welcoming Destinations and the Traveller Review Awards 2024 Recipients
Press Release

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance an...

J.D. Power
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Industry Rankings
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Reputation Management
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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds 7 September 2023J.D. PowerReputation Management
Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds
Press Release

5 Ways to Improve Hotel Operational Efficiency

Efficiency comes in many forms, both practical and intangible, and all hoteliers are seeking ways to effectively improve it in order to generate higher profit margins and deliver bottom-line results. Here are five tips to improve overall efficiency ...

HotStats Limited
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Environment & Sustainability
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Human Resources
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Information Technology
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Reputation Management
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5 Ways to Improve Hotel Operational Efficiency 9 September 2022HotStats LimitedReputation Management
5 Ways to Improve Hotel Operational Efficiency
Press Release

How to improve your existing Customer Service Experience in 7 steps

Research shows that if customers receive a good service experience, they will tell two or three people. But if they experience poor service, they will tell around ten to twelve others! Customers are the core of every business and, thus, should alway...

EHL Hospitality Business School
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Reputation Management
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Guest Experience
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How to improve your existing Customer Service Experience in 7 steps 6 September 2022EHLReputation Management
How to improve your existing Customer Service Experience in 7 steps
Aleph Hospitality partners with Medallia to power the guest experience across the company’s growing hotel portfolio
Press Release

Aleph Hospitality partners with Medallia to power the guest experience across the company’s growing hotel portfolio

Dubai-based leading independent hotel management company, Aleph Hospitality, has announced that it has signed a company-wide agreement with Medallia to further enhance the customer journey and elevate the guest experience across all of the group’s h...

Aleph Hospitality
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Reputation Management
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Management Companies
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Chatbots, Robotics & AI
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Guest Experience
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Aleph Hospitality partners with Medallia to power the guest experience across the company’s growing hotel portfolio26 January 2022Aleph HospitalityReputation Management
Aleph Hospitality partners with Medallia to power the guest experience across the company’s growing hotel portfolio