Human Resources

Education & Professional Development

Plugging the huge shortage of staff in the hospitality sector is a narrative we’ve been grappling with for years now. People are no longer surprised to hear that there are more than 100,000 vacancies in hospitality at any one time, nor that the prop...

A major culture problem: why people don’t want to work in hospitality

Ryan Haynes

Director/Lead Consultant at Haynes MarComs Ltd

Haynes MarComs Ltd

Lodging Industry

Recruitment

The last time we did our CEO pay study it was pre-Covid, and things were looking very bright. Then the bottom fell out. Now in a post-Covid environment, it’s interesting to see some companies experiencing total recovery, while others have faced long...

CEO Pay in Hospitality 2023

Keith Kefgen

Managing Director & CEO at AETHOS Consulting Group

AETHOS Consulting Group

Lodging Industry

To increase your chances of getting hired in hospitality, it’s important to make sure your resume showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality skills to stand out f...

11 essential hospitality skills for career success (& resume tips)

Frank Giannotti

Lecturer and International Career Coordinator at EHL Passugg

EHL

In today’s ever-evolving corporate landscape, embracing diversity and fostering inclusivity has never been more crucial. As the VP of People Services at Newport Hospitality Group, I am deeply committed to leading the charge in cultivating a culture ...

Cultivating a Culture of Inclusion and Diversity in Corporate Leadership

Lizz Chambers

Vice President of People Services at Newport Hospitality Group, Inc

Newport Hospitality Group

Diversity

Rapidly advancing technology and ever evolving guest expectations have given rise to the opportunity for substantial transformation in roles traditionally siloed into the areas of marketing and revenue management. In a time where technology allows m...

The Ever-Evolving Roles and Marketing and Revenue Management

Patricia Davis

Senior Vice President, Marketing & Communications, Davidson Hospitality Group

Davidson

Sales & Marketing

Revenue Management

The success of the hospitality sector depends heavily on its ability to provide outstanding visitor experiences, which is mostly dependent on teamwork. In a time when client happiness is crucial, a team’s combined effort becomes the key to success. ...

The Power of Team Collaboration in Delivering Exceptional Guest Experiences

Prince A. Sanders

Hospitality Managing Director

Prince A. Sanders

Guest Experience

Preparedness is a key element of effective hospitality. Guests at your hotel, resort, or other activity or accommodation should feel safe and looked after at all times. It’s crucial that your hospitality staff is also equipped to handle emergency si...

How To Train Your Hospitality Staff for Any Emergency

Indiana Lee

Freelance Technical Writer at Indiana Lee Writes

Indiana Lee Writes

Safety & Security

Like many of you, I have several meaningful quotes framed and either hanging on a wall or standing upright on a shelf in my office.

Are You a Question Mark or a Period?

Bonnie Knutson

Professor in The School of Hospitality Business in the Broad College of Business at Michigan State University

Michigan State

The School of Hospitality Business at Michigan State University

In a world where specialization and linear career paths have long been celebrated as markers of success, the notion of being pluripotential was often overlooked or even viewed as a weakness. In fact, in today’s society, promotions, accolades, and re...

Leveraging pluripotentiality for team and organizational excellence

Ana McFee

Business Development Senior Manager at EHL Hospitality Business School

EHL