Four Ways AI Can Transform the Hospitality Consumer Experience
Opinion

Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant
Jason G. Bryant
Vice President, Nor1 GTM - Oracle Hospitality
Oracle Hospitality
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CRM & Loyalty
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Chatbots, Robotics & AI
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Guest Experience
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Jason G. Bryant
by Jason G. Bryant
8 May 2024Oracle HospitalityGuest Experience
Four Ways AI Can Transform the Hospitality Consumer Experience
Make the Complicated Simple
Opinion

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
1 May 2024Shepard Presentations, LLC.Guest Experience
Make the Complicated Simple
Supplier News

The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates

In the dynamic world of hospitality, where every moment counts and guest expectations evolve rapidly, staying ahead is not just a necessity but a strategic imperative. Enter P3 Hotel Software, a pioneer in revolutionizing the guest journey through i...

P3 Hotel Software
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Sales & Marketing
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Property Technology
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The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates 1 May 2024P3 Hotel SoftwareGuest Experience
The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates
Shaping Hospitality’s Future with Hotel Oderberger, Flexkeeping and GauVendi
Opinion

Shaping Hospitality’s Future with Hotel Oderberger, Flexkeeping and GauVendi

Mews Unfold 2024 takes place on 29th May at Amsterdam’s stunning Muziekgebouw. It’s a day of hospitality innovation, designed to inspire hoteliers in the pursuit of remarkable hospitality.

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews
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Events & Conferences
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Travel Technology
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Innovation
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Guest Experience
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Tom Brown
by Tom Brown
25 April 2024MewsGuest Experience
Shaping Hospitality’s Future with Hotel Oderberger, Flexkeeping and GauVendi
Customer Experience Is Like Maintenance on Your Car
Opinion

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
24 April 2024Shepard Presentations, LLC.Guest Experience
Customer Experience Is Like Maintenance on Your Car
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Press Release

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty trave...

Marriott International, Inc.
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CRM & Loyalty
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Consumer Trends
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Market Segments
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Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program24 April 2024MarriottGuest Experience
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Performance

Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show

If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

The American Customer Satisfaction Index (ACSI)
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Consumer Trends
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Markets & Performance
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Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show24 April 2024The American Customer Satisfaction Index (ACSI)Guest Experience
Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show
Supplier News

Landmark Hotels & Suites in UAE upgrades to Hotelogix Cloud to centralize group operations

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality ...

Hotelogix
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Property Technology
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Travel Technology
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Business Travel
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Guest Experience
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Landmark Hotels & Suites in UAE upgrades to Hotelogix Cloud to centralize group operations22 April 2024HotelogixGuest Experience
Landmark Hotels & Suites in UAE upgrades to Hotelogix Cloud to centralize group operations